Gainsight (CS) (Claude)

Unverified

Query, write back and automate with real-time CS data

About Gainsight (CS) (Claude) MCP Server

Connect Claude directly to Gainsight CS to query customer health scores, renewal timelines, and product usage in natural language. Take action by updating records, managing CTAs, logging activities, and building success plans with write back to Gainsight. Power autonomous, multi-step workflows for risk escalation, renewal playbooks, QBR prep, and expansion plays. With unified, real-time context from Gainsight CS, your AI workflows can identify and execute actions across your entire customer book of business.

Features

Tools
Getting Started

Open the Claude listing: https://claude.com/marketplace/connectors/gainsight-cs. Choose Add to Claude and follow the publisher’s setup instructions. Sign-in: Required. Publisher documentation: https://support.gainsight.com/gainsight_nxt/AI_Assistants/MCP_Integration/Admin_Guide/Gainsight_CS_MCP_Server_Integration. Availability depends on your plan, region, and workspace settings. This integration has not been authenticated or functionally tested here.

Tools (14)
Functions this server exposes to AI clients

create_timeline_activity

fetch_cta_list

fetch_success_plan_list

fetch_timeline_activity_list

get_activity_types_config

get_object_metadata

get_picklist_values

get_records

manage_cockpit_actions

manage_success_plan_actions

resolve_company

resolve_relationship

resolve_user

run_query

Compatible With
Claude
Claude Desktop